Refund policy

  1. Returns and Refunds:

 

  1. Eligibility:

      - To be eligible for a return and refund, the T-shirt must be unused, unwashed, and in the same condition as received. It must also be in its original packaging.

 

  1. Time Frame:

      - Customers must initiate a return within 7 days from the date of purchase.

 

  1. Non-Refundable Items:

 

   - Certain items are non-refundable, including:

      - T-shirts that show signs of wear, damage, or use.

      - Items not in their original condition, damaged, or missing parts for reasons not due to our error.

      - Clearance or discounted items during special sales/offers.

 

  1. Refund Process:

 

  1. Initiating a Return:

      - To initiate a return, customers must contact us at care@tgtstores.com or WhatsApp on +9184604 43230 within the specified time frame, providing the order number and reason for the return.

 

  1. Return Authorization:

      - Once the return is authorised, customers will receive instructions on how to proceed with the return.

 

  1. Inspection and Approval:

      - Returned items will be inspected. If approved, the refund will be processed to the original method of payment or in your own personal website wallet. For COD orders the refund amount will be deposited/refunded to their personal website wallet only.

 

  1. Refund Timeline:

 

   - Refunds will be processed within 2 days of receiving the returned item, but the actual time may vary depending on the payment method and financial institution.

 

  1. Shipping Costs:

 

   - Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

 

 

  1. Exchanges:

 

   - We do not offer direct exchanges. Customers can return the original item and place a new order for the desired item.

 

  1. Cancellations:

 

   - Customers can cancel an order within 12 hours of purchase. After that period, the order may have been processed, and cancellation may not be possible.

 

  1. Contact Information:

 

   - For questions or concerns regarding returns and refunds, please contact us at care@tgtstore.com or WhatsApp number - +9184604 43230.

 

By making a purchase with S. R. Enterprise, you acknowledge and agree to abide by the terms outlined in this refund policy. This policy is effective as of [effective date]. S. R. Enterprise reserves the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.